Privacy Policy

Reliance Reporting Group Pty Ltd (ACN 614 836 136) ("Reliance Reporting Group", "we", "us" or "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information obtained through our website and in connection with the services we provide.

By using our website, accessing our services or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy may be amended from time to time. Any updates will be published on this website and will take effect from the date they are posted.

We may collect personal information including:

• Your name;
• Business name;
• Job title or position;
• Email address;
• Telephone or mobile number;
• Business address;
• Information submitted through online enquiry forms;
• Information provided when requesting information about our services, products or events;
• Information you provide when communicating with us by email, telephone or other means;
• Technical information collected through your use of our website, including cookies and website analytics; and
• Information required to verify your identity, corporate structure, or legal arrangement to satisfy regulatory compliance obligations, including government-issued identification documents (such as passports or driver’s licenses), regulatory registry searches, and entity documentation (such as Trust Deeds, partnership agreements, or company Constitutions).

You may choose not to provide certain personal information; however, this may limit our ability to provide our services or respond to your enquiry.

We collect, use and disclose personal information for purposes including:

• Responding to enquiries;
• Providing AML/CTF compliance services and related support;
• Administering client accounts;
• Delivering training, education and compliance resources;
• Maintaining and updating our records;
• Verifying information where appropriate;
• Improving our website, products and services;
• Communicating service updates, industry information and marketing communications (where permitted by law);
• Complying with legal and regulatory obligations; and
• Any other purpose authorised or required by law.

We will only use and disclose personal information for the purposes for which it was collected or as otherwise permitted by law.

General users may browse our website anonymously without identifying themselves.

Like most websites, our website uses cookies and similar technologies to enhance your browsing experience and improve website functionality.

When you visit our website, our servers may automatically collect information including:

• Your IP address;
• Browser type;
• Operating system;
• Referring website;
• Pages visited;
• Date and time of your visit; and
• Information relating to website performance and usage.

This information is generally used for statistical analysis, website administration, security monitoring and improving our website.

Any personal information voluntarily submitted through our website is handled in accordance with this Privacy Policy.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. Core compliance data and identity verification information collected for our services are securely stored electronically using a third party compliance platform, which utilises secure, onshore cloud-based infrastructure hosted within Australia. While we take reasonable precautions to safeguard your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Some of our technology and cloud service providers may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.

From time to time we may send information about our services, products, training, industry updates or events that we believe may be of interest to you.

You may opt out of receiving marketing communications at any time by using the unsubscribe facility provided or by contacting us directly.

We will not use sensitive information for marketing purposes without your consent.

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing any personal information.

You may request access to the personal information we hold about you and request correction of any information that is inaccurate, incomplete or out of date.

Requests should be made in writing to our Privacy Officer. We may charge a reasonable administrative fee where permitted by law for providing access to personal information.

If you have any questions about this Privacy Policy or believe we have breached your privacy, please contact our Privacy Officer.

We will investigate your complaint and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Privacy Officer
Reliance Reporting Group Pty Ltd
PO BOX 449, Spit Junction Mosman NSW 2088
Phone: 02 9299 8177
Email: admin@reliancerg.com.au

Further information about privacy rights and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

By using this website or providing personal information to Reliance Reporting Group, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information in accordance with this Policy and applicable privacy laws.